We accept all major credit cards worldwide, including Mastercard, Visa, American Express, Dankort, Discover, Cirrus, and more.
We also offer the option to pay securely via PayPal.
If your order is stuck or not going through, please double-check the following:
- Make sure your billing address matches the one linked to your credit card or PayPal account.
- Ensure your personal information is entered correctly and matches your payment details.
If your order continues to be declined, please contact our customer support team at contact@tyrilon.com for assistance.
Return window
We accept returns within [30] days of delivery.
Condition
Items must be unworn, undamaged, and in their original packaging with any tags attached. Please try shoes on indoors only — once a sole shows outdoor wear we can't accept the return. This is standard across children's footwear and it's a hygiene requirement.
Not returnable
Final sale and clearance items, gift cards, and items damaged by wear or misuse.
On first-pair $1 orders, we'll refund the $1 and you're welcome to keep or donate the shoes — no need to ship them back.
How to start a return
Email contact@bywobie.com with your order number and the reason for the return. We'll reply with instructions and a return address within [1–2] business days. Please don't ship anything back before you hear from us — unauthorized returns may not be processed.
Return shipping
[Choose one: We'll send a prepaid label and deduct the cost from your refund. / Return shipping is the customer's responsibility. / Returns are free.]
If an item is defective or we shipped the wrong thing, we cover return shipping.
Size exchanges
Kids grow, and sizing is the most common reason for a return. Email us within [30] days and we'll exchange for a different size at no additional product cost — you cover return shipping, we cover sending the new pair. Exchanges are subject to availability.
Refunds
Once we receive and inspect your return, we'll email to confirm and issue the refund to your original payment method within [5–10] business days. Posting times vary by bank. Original shipping charges are non-refundable unless the return is the result of our error.
Damaged or defective items
Email contact@bywobie.com within [7] days of delivery with photos of the item and packaging. We'll replace it at no cost — no return shipping required.
Cancellations
Email us as soon as possible. We can usually cancel before an order enters fulfillment; once it's shipped, please use the return process above.
Questions
contact@bywobie.com we reply within [1–2] business days
Order processing
Orders are processed within [1–2] business days. Orders placed after 2:00 PM ET, on weekends, or on holidays begin processing the next business day. You'll get a confirmation email with tracking once your order ships.
Delivery times
Estimated delivery after processing:
- Standard: [10-13] business days
- Expedited: not available at this time
Delivery estimates are not guarantees. Carrier delays, weather, and peak season volume can extend transit times.
Shipping rates
Shipping is calculated at checkout based on destination and method. The exact amount is shown before you pay.
Where we ship
We currently ship to [the United States / US and Canada]. We do not ship to PO boxes or APO/FPO addresses.
Tracking
Go to our "Track Your Order" tab and enter your order number and email address.
Incorrect addresses
Please double-check your shipping address at checkout. We're not responsible for orders sent to an address entered incorrectly. If a package is returned to us as undeliverable, we'll refund the item cost less shipping, or reship at your expense.
Lost or stolen packages
If tracking shows delivered but you don't have your package, check with neighbors and your building first, then contact us within [7] days at contact@bywobie.com. We'll help file a carrier claim. We're not liable for packages marked delivered by the carrier.
Damaged in transit
Email contact@bywobie.com within [7] days of delivery with photos of the item and packaging and we'll replace it at no cost.
How to find their size
Measure their foot — don't guess from age.
- Stand her on a piece of paper with their heel against a wall.
- Mark the paper at the tip of their longest toe.
- Measure from the wall to the mark.
- Do both feet and use the longer one.
Measure in the late afternoon or evening, when feet are at their largest.
Between two sizes? Go up. The knit collar adapts to a slightly roomier fit, and toddlers grow into a shoe faster than you'd expect.
Why the insole is longer than her foot. Each size has about 5mm of room beyond the listed foot length so her toes aren't pressed against the front. That's a fit allowance, not extra growing room.
About the age guide. Treat it as a loose reference only. Feet vary enormously at this age — plenty of 18-month-olds wear a size 6, and plenty of two-year-olds are still in a 5. If the measurement and the age column disagree, trust the measurement.
Still unsure? Email us her foot measurement and we'll tell you which size to order.
Contact Us